|
|
| |
| 1. |
Do you accept walk-ins or do I need an appointment to board my pet or get my pet groomed? |
| 2. |
Why should I choose Part of the Family
Kennels to care for my pet? |
| 3. |
Why should I use a boarding kennel instead of
a pet sitter or a vet? |
| 4. |
What kind of
experience do you have? |
| 5. |
What if my pet gets sick? |
| 6. |
What if my pet has
special needs? |
| 7. |
Can I bring toys, food and bedding? |
| 8. |
Can you administer my pet's medication? |
| 9. |
Do you have indoor and outdoor runs? |
| 10. |
Are your indoor runs air conditioned and
heated? |
| 11. |
What is a typical day like for my dog when staying with you? |
| 12. |
Do you have a veterinarian on call? |
| 13. |
What shots does my pet need? |
| 14. |
I have a new puppy and need to go out of town,
at what age can I board my pet? |
| 15. |
Can multiple pets stay together? |
| 16. |
Do you allow a friend or family member to
visit my pet while its being boarded? |
| 17. |
Can I visit your boarding facilities before
deciding whether to board my pet there? |
| 18. |
Do you offer dog grooming services? |
| 19. |
What hours are your boarding kennels open
for arrivals and departures? |
| 20. |
Do you provide day care? |
21.
|
What are your rates?
|
| 22. |
We own a pit bull, do you accept all breeds at
your pet boarding kennels? |
| |
|
|
| |
| 1. |
Do you accept walk-ins or do I need an appointment to board my pet or get my pet groomed? |
|
You must have an appointment or reservation for any service we provide. We need time to verify that the pets vaccinations are current and we need to get additional information regarding you and your pets.
For the health and safety of all our pet guests, we cannot allow any pets into the building until we have verified they are current with their vaccinations and in good health. |
|
Back to Top |
| |
| 2. |
Why should I choose Part of the
Family Kennels to care for my pet? |
|
Because
you want the best possible care for your pet and what better way than
to let them become part of our family for their stay, long or short.
Pet lovers have been trusting Part of the Family Kennels as a reliable pet boarding kennel for over 30
years because they know their pet will be treated like one of our own
and we have a stellar reputation for exceeding the expectations of our
customers and our four-legged guests. You are
welcome to stop by and visit our pet hotel before you make an appointment and we will
be happy to show you around and talk to you about the needs of your
pet. Our promise to you is to provide a sanitary, loving environment
for your pet while in our care and to assure that all of our employees
are genuine pet lovers who know how to properly care for all our guests. |
|
Back to Top |
| |
| 3. |
Why
should I use a boarding kennel instead of a pet sitter or a vet? |
|
Just like kennels, some pet sitters are good and some aren't.
Can you be sure they will actually show up when they are supposed to? What happens if the sitter gets sick or has a family emergency? Will they do what you ask? Are they trained to identify problems? What
if something happens when the sitter isn't there? At Part of the
Family, all the employees are trained to identify problems. Also, your
pet is supervised all day before bedding down for the night, out of
harms' way. We feel the safest environment is a clean kennel with
experienced employees who love pets. And at Part of the Family,
the owners live on site.
As for boarding at a vet, we have found that some vets try to discourage people from boarding their dogs with them and they refer them to a boarding kennel. Why? Look at it this way. If you were going on vacation would you rather stay in a hotel or a hospital?
A vet hospital is no place for a healthy dog to board. Dogs can sense sickness, pain and fear. Also, some vets simply board the dogs in the same kind of cages as their patients and don't have large runs for healthy boarding customers.
Of course if your pet is already sick or injured and you need to go away then yes, the vet would be the best place to board him.
Also, if your pet has recently had any surgery and still has stitches then you will need to use your vet to board him. We cannot board any pets that have stitches due to the risk of the wound opening up while being boarded. And if you think your pet is sick we will need to know from your vet that it is nothing contagious in order to keep him. |
|
Back to Top |
| |
| 4. |
What kind of experience do you
have? |
|
The
owners have been raising dogs for over 30 years and also breed AKC
champion show dogs, (we've lost count of how many ribbons the dogs have
won over the years)!
In
addition, Debbie has been a pet groomer for over 25 years and prior to that
was in the medical field and was an EMT. As a result, she has a broad based knowledge
of any health issues that might arise.
Terry has managed a variety of different businesses at the store level as well at the executive level and was an owner of another company before acquiring POTF. He has had dogs all his life and pursues different dog-related education frequently We are
members of the American Boarding Kennel Association (ABKA) and we are
fully licensed by the state of Florida and Hillsborough County. |
|
Back to Top |
| |
| 5. |
What
if my pet gets sick? |
|
We watch all the pets throughout the day. If there are any
problems that we cannot handle the first thing we will do is contact
you to discuss it. If we are unable to reach you and the pet needs
medical attention we will take it to the vet. We take care of your pet
as if it were our own and since we live on site we frequently stop in
and check on everyone. |
|
Back to Top |
| |
| 6. |
What if my pet has special needs? |
|
Our experienced staff is very knowledgeable and we welcome pets at our pet boarding kennel with any special needs. We
frequently board pets that have restricted or special diets, pets that
need medication including insulin shots, older pets that need extra TLC and even handicapped
pets with walkers. If your pet is a finicky eater we will sit with them
during mealtime and even feed them by hand if necessary. For the really
tough cases, we will head to the kitchen and cook them some
chicken or ground beef and rice (and they just love that)! |
|
Back to Top |
| |
| 7. |
Can
I bring toys, food and bedding? |
|
Absolutely! Many pet owners like to bring something to our boarding kennels that the
pet is familiar with, a blanket, a favorite toy, etc. but please only bring one or two toys. We ask that you
put your pet's name on anything that you bring.
We strongly
recommend that you bring your pet's food. Whenever a pets food is
changed it should be done gradually mixing in the old with the new over
several days. An abrupt change in diet can cause diarrhea and even make
your pet sick. |
|
Back to Top |
| |
| 8. |
Can
you administer my pet's medication? |
|
Yes, we do this regularly. All medications are carefully
labeled and given at the appropriate time. Unlike many kennels, we do
not charge extra to administer any medications. |
|
Back to Top |
| |
| 9. |
Do
you have indoor and outdoor runs? |
|
Yes we do. All of our pet kennels are cleaned and sanitized every day and the
pets bedding is washed daily if any "accidents" occur. Our outdoor runs
are also covered to provide shade. The outdoor dog kennels are only used for short periods due to the heat. The rest of the time your pet is inside in a nice, cool, air conditioned run in the summer and a heated, cozy run during the winter. |
|
Back to Top |
| |
| 10. |
Are
your indoor runs air conditioned and heated? |
|
Yes, our kennel building has heat and air conditioning and is
attached to a large generator so in the event power goes out our heat,
AC and lighting all continue to function. |
|
Back to Top |
| |
| 11. |
What is a typical day like for my dog when staying with you? |
|
7:00 AM - All the dogs get walked outside into large grassy runs. With the small dogs sometimes our employees just can't resist carrying them out instead of walking them! While outside they can see other dogs but are separated by chain link fencing. Some dogs will run back and forth along the fence playing with the dog next to them, some like to dig holes or leave a "peemail" on a tree for the next dog to read, while others like to sit and watch what's going on.
Aggressive dogs will be kept in runs further away from other dogs and for those dogs that are climbers they will be put in our covered runs to prevent them from considering a "breakout".
While they are outside, the kennels runs inside are being cleaned and sanitized. Those dogs who are going home that day will come in and get a bath so they are clean and fresh when you come to pick them up.
After cleaning, all the dogs are brought back inside and given breakfast. Then they quickly settle down for some nap time while listening to relaxing music.
Throughout the day we are in and out of the kennel and doing spot cleaning as needed, as well as giving them attention and passing out treats to those dogs allowed to have them.
At the end of the day, they all get taken outside again. The length of time they are out is determined by weather and the individual dog's request. If it's hot, they typically do their business and quickly ask to go back inside to the air conditioning. We are especially mindful of short faced breeds like pugs, boxers and the others as well as black dogs and the elderly with regard to heat. We watch them closely to make sure they aren't left out too long when it's hot outside. Some dogs enjoy being out and soaking up a little more sunshine and fresh air. When they come in they are fed dinner and quickly settle in for more nap time.
Even when our business is "closed" for checking in and out, our guests are attended to every day, 365 days a year. Security, comfort and cleanliness are top priorities here at Part of the Family but we also strive to ensure they enjoy their stay. We also monitor their behavior, stools and their eating to check for any signs that might need further attention. |
|
Back to Top |
| |
| 12. |
Do
you have a veterinarian on call? |
|
We have a vet nearby whom we work with regularly and who also
takes care of our own dogs when needed. We will try to use your vet if
it's practical, but since we wouldn't take your pet to a vet unless it
was an emergency, we would likely take your pet to the closest vet or emergency care available. |
|
Back to Top |
| |
| 13. |
What
shots does my pet need? |
|
For dogs, the vaccinations required include the Distemper/Parvo combo and Rabies. The Bordetella (kennel cough) vaccine is recommended but not required and we will accept the advice of your vet.
Cats need to be vaccinated for Rabies, Feline Leukemia and FVRCP.
We cannot board a pet without these vaccinations unless
your vet writes us a letter stating your pet does not need them. It is
recommended that all these shots be given 1-2 weeks before
boarding. |
|
Back to Top |
| |
| 14. |
I
have a new puppy and need to go out of town, at what age can I board my
pet? |
|
Your pet should be at least 4 months old and have had all
their shots including rabies. |
|
Back to Top |
| |
| 15. |
Can
multiple pets from the same family stay together? |
|
Of course, most prefer that. |
|
Back to Top |
| |
| 16. |
Do
you allow a friend or family member to visit my pet while its being
boarded? |
|
Yes, visits can be made at any time during regular business
hours, however, we do not allow anyone access to our guests without prior permission from their owners. |
|
Back to Top |
| |
| 17. |
Can
I visit your boarding facilities before deciding whether to board my
pet there? |
|
Sure, just give us a call to make sure we are available and that it's not a busy time of day and
we would be pleased to give you a tour and explain what goes on. |
|
Back to Top |
| |
| 18. |
Do
you offer dog grooming services? |
|
We offer full service, all-breed
grooming and have a very experienced grooming staff. We never
administer any drugs and we are gentle with all of our grooming
procedures. We do not use "hot box" cage dryers. All pets are dried with fans at room temperature in well ventilated cages and are finished by hand. |
|
Back to Top |
| |
|
19. |
What
hours are your boarding kennels open for arrivals and departures? |
|
Monday - Friday 7:30am - 5:00pm.
Saturday 7:30am - 11:00am.
We prefer you check in by 3:00 PM on the weekdays and by 10:00 AM on Saturday.
You may pick up your pet anytime during regular business hours. There are no additional charges on the day you check out regardless of whether you pick up in the morning or the afternoon. |
|
Back to Top |
| |
|
20. |
Do
you provide day care? |
|
Yes, we provide day care Monday - Friday. There are those who find it very convenient to drop off
their pet on the way to work and pick up on the way home. Sometimes
folks just need their pet out of the way for a day or a night
(painting, remodeling, guests, etc). |
|
Back to Top |
| |
|
21. |
What
are your rates? |
|
BOARDING RATES:
Rate for boarding cats is $10 per night.
Rates for boarding dogs are determined by the size and weight of your dog.
- Up to 20 lbs - $17
- 21 lbs - 35 lbs - $19
- 36 lbs - 90 lbs - $23
- Over 90 lbs - $25
- You are only charged for the number of nights your pet stays.
- There is no charge for the day of check out no matter what time you pick up.
- There is no charge to administer any medications.
- Your pet(s) will receive a FREE bath on the day they go home.
Discounts available for long stays (2 weeks or more).
----------------------------------------------------------------------------------
GROOMING RATES:
Rates for grooming are determined by the size, condition, length of hair and the time that will be needed to give you the look you are seeking. Please give us a call if you would like more information.
----------------------------------------------------------------------------------
Deposit Required For Reservations
All new customers will be required to give a deposit when they make a reservation with us. You do not have a reservation until the deposit has been taken.
During busy periods around all holidays and during the summer all customers will be required to give a deposit by cash, credit card or debit card to hold a spot for you. We take a deposit because these are busy times and we will often be turning customers away.
When a deposit is made it is not refundable so please make sure you really want the reservation and are not making it "just in case."
----------------------------------------------------------------------------------
For payment we accept: Mastercard, Visa, debit or credit cards, and cash. We do not accept checks. |
|
Back to Top |
| |
|
22. |
We own a pit bull and have discovered some kennels do not accept them for boarding. Do you accept all dog breeds at
your pet boarding kennels? |
|
Yes, of course!
We accept all breeds, all
sizes at our boarding kennel. We don't discriminate against any breed. For maximum safety, we do not allow any dogs to come in contact with any other dogs. Keeping your pet safe and free from injury is one of our top priorities!
Note: we will not board any wolf/dog hybrid. These are not dogs and can exhibit unpredictable, aggressive behavior. When you arrive for check-in, if we believe a dog is actually a wolf/hybrid and you did not tell us this when you made the reservation, we will not accept it for boarding. |
|
Back to Top |
| |
